Public Sector

Driving change at pace to build trust.

Public Sector Digital Services

At Box UK, we’re dedicated to providing solutions that empower public sector organisations to focus on what truly matters in their communities. From enhancing citizen experiences to optimising budgets, enabling effective decision making with data-driven insights and driving continual improvement through efficiency and effective use of resources to drive meaningful outcomes. We’re committed to helping make a positive impact in the community.

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Enhancing Citizen Experience

Ensuring accessible, inclusive, and user-friendly services is critical for the public sector. We put citizens at the heart of service design, developing intuitive platforms that enhance user experiences across all touchpoints—whether through websites, mobile apps, or other digital channels. By implementing personalisation strategies, we help government organisations respond to individual needs, driving citizen engagement and satisfaction while fostering a sense of inclusivity.

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Data Driven Public Services

We leverage the power of data and analytics to help government organisations make informed, strategic decisions. By integrating data from multiple sources, we enable public sector organisations to optimise resource allocation, improve service delivery, and create more impactful policies. Our data-driven approach ensures that public services are not only efficient but also responsive to the real-time needs of citizens.

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Cyber Security & Resilience

As cyber threats continue to grow, protecting sensitive data and maintaining robust cybersecurity measures is paramount. We deliver secure, resilient platforms that meet the highest standards of compliance, ensuring that government services remain protected and citizens’ data is safeguarded. Our expertise helps public sector organisations mitigate risks and maintain trust with the communities they serve.

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Embracing AI & Future Technologies

Innovations like AI, automation, and machine learning are reshaping public services. Our expertise in bespoke software development allows public sector organisations to integrate these cutting-edge technologies, driving innovation and improving operational efficiency. Whether through AI-powered personalisation or automating routine tasks, we help governments stay ahead of the curve and deliver services that are future-ready.

Our Public Sector Services

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Strategic Planning
Defining and shaping the digital experience for residents is complex; it often requires connecting disparate systems and tools and engaging numerous stakeholders from across multiple services. Our expert consultants bring their years of experience in working across public sector organisations to reimagine service journeys. Our teams immerse themselves in the detail, collaborating across your organisation to really understand exactly what will deliver public value.

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Service Design
Fully digitising public services should be viewed as a long term plan. Recognising that whole system change can be costly and prohibitive our teams focus on the areas that matter, those that will deliver outcomes in the most efficient and cost effective way. We adopt a truly agile approach to developing end-to-end digital experiences and work in ‘design sprints’ so you can realise fast and effective results within a well-managed cost programme.

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User Experience
To create seamless user experiences, we put the needs of the user at the heart, applying a keen focus to usability an user journeys to each and every one of the solutions we design. Our consultants are experts in data-driven research, user-centred design, and user testing, they have extensive experience in designing public services that meet the needs of users, and apply their expertise to ensure the digital journey delivers the optimum experience.

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Accessibility
We design with accessibility in mind ensuring everyone has equal access to the information and services provided from digital public services. Our designers and developers have significant experience in meeting the latest accessibility regulations and incorporating WCAG 2.0 AA criteria to ensure accessibility and promote inclusion.

Driving change at pace to build trust

Digital technologies are already helping public service providers improve service delivery and system management, reducing the number of calls to helpdesks and the need for manual form checking, as well as other back-end administrative functions. Further cost and resource efficiencies are also being realised across the workforce with staff being freed up to focus on other vital areas of citizen support and funds now available being ploughed back into reskilling staff in digital technologies.

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Talk to one of our digital experts

Linh Tran

Business Development Consultant

Get expert, personalised advice.

Let us help you find the perfect solution, make confident decisions and answer all your questions.

Call us on 020 8098 2093

or book a meeting with Linh

Some of our clients

Welsh Government

Welsh Government tourism platform developed and managed by Box UK.
Read more: Welsh Government
NHS Wales Informatics Service

Improving access to over 3 million people using NHS Wales online services.
Read more: NHS Wales Informatics Service

View all our work

Have a project you’d like to discuss?

Give us a call on 020 7439 1900 or fill in the form and we will get back to you.