Global Finance recognises TBC Bank as national leader in digital

Update November 7, 2013: We’re pleased to say the TBC Bank has been declared the global winner in both the Best Bill Payment & Presentment and Best Integrated Consumer Bank Site categories.

Awards for TBC Bank website

Following publication of the first round winners in Global Finance Magazine’s ‘World’s Best Internet Banks’ competition, Box UK is pleased to announce that its client TBC Bank has been named as both the best consumer and corporate internet bank in Georgia. The bank, which serves over one million customers across four business segments, also won in the Best Bill Payment & Presentment, Best Integrated Consumer Bank Site and Best Integrated Corporate Bank Site categories of the regional awards, which recognise the very best online service providers across Central and Eastern Europe.

Recognising high standards

Now in their 14th year, the Global Finance competition rewards those financial institutions that display strength of strategy for attracting and servicing online customers as well as evidence of tangible benefits gained from internet initiatives, with winners selected from entries evaluated by a world-class panel of judges at leading technology consultancy Infosys. Speaking about this year’s awards Joseph D. Giarraputo, publisher of Global Finance said: “The internet has transformed the way many consumers and most businesses bank. The continuing improvements in internet offerings represented by this year’s entries show that more significant internet banking developments are still ahead of us.”

Box UK and TBC Bank

As part of the bank’s strategy to move more transactions online and away from their physical branches, Box UK’s User Experience (UX) and design team are currently helping research, consult and design TBC Bank’s customer experiences across all of their business-critical digital touch points, from their customers’ online banking portal and public websites through to mobile banking applications. Following an initial discovery and requirements gathering phase, UX and creative designs for a personal iPad application have recently been delivered, with the team now looking at a responsive redesign of their public-facing website.

Box UK has worked closely with TBC Bank to update their online touch points

Box UK’s Managing Director Benno Wasserstein commented:

“All of us at Box UK are very pleased to hear that TBC Bank has been named the best internet bank in Georgia across both the consumer and corporate sectors. We pride ourselves on working collaboratively with progressive and visionary organisations to create products that disrupt traditional markets and deliver exceptional customer service, and TBC Bank’s success in the Global Finance competition is demonstration of their commitment to achieving these goals. My congratulations go out to everyone involved.”

Vazha Beriashvili, Head of Remote Channels, TBC Bank added:

“I want to thank Box UK for their input in this success; they have a wonderful team of great people and super professionals. I really look forward for further improvements in our internet banking, iPad, website and mobile channels that will definitely hugely benefit from the team’s advice and design.”

Global competition

As a national winner TBC Bank joins internationally-recognised financial institutions such as Citi, Wells Fargo, Santander and HSBC in going forward to the global stage of the competition, with winners announced at a ceremony taking place in New York City in November.

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About Global Finance

Global Finance, founded in 1987, has a circulation of 50,050 across 163 countries with readers including chairmen, presidents, CEOs, CFOs, treasurers and other senior financial officers responsible for making investment and strategic decisions at multinational companies and financial institutions.

About TBC Bank

Established in 1992, TBC Bank became one of the largest financial institutions and strongest Georgian brands within a decade. Today they are one of the leading banks in Georgia, offering a broad range of products through their extensively developed retail, corporate, SME and micro banking business lines, with a widely established presence within Georgia and an expanding network throughout the region.

About Box UK

Box UK is a team of thought leaders, consultants and application developers engaged in the rapid and precise design and delivery of high-performance software products and services for progressive enterprises worldwide. Established in 1998, Box UK’s client list includes BBC, LAN Airlines, Investec Asset Management, the National Gallery, Chartered Institute for IT, EDF Energy and Severn Trent Plc.