User Experience & Design
We understand user needs, solve real problems, and deliver solutions with lasting value.
Or call 020 7439 1900
Why invest in User Experience & Design?
Higher engagement
Well-designed products keep users coming back
User understanding
Knowing your audience helps create more meaningful experiences
Smart decisions
Data-driven insights lead to impactful improvements
Inclusive design
Accessible design ensures everyone can use your services
User Experience & Design Services
UX Audit
Identify hidden usability issues, potential pain points and areas for improvement to both optimise your users’ experience and meet your business goals.
User Research
We specialise in a variety of user research methods to understand your users’ needs and behaviours, helping you make informed product decisions.
Usability Testing
We conduct usability testing, gathering real user feedback to identify issues and validate your design decisions.
UX & UI Design
We create intuitive and engaging user experiences that are both visually appealing and functionally seamless.
Information Architecture
We create clear and logical structures that enhance navigation and user flow, organising your content for optimal usability.
Accessibility Audit
We conduct thorough accessibility audits to identify and address potential barriers and ensure your product is accessible to everyone.
The excellent results we have generated for our clients
60%
growth in online banking
119%
increase in conversion rate
4.9
app store rating
“Box UK’s user experience and design expertise is priceless – not only has it contributed to a rapid and significant increase in remote banking clients but we’ve also now been named Global Finance’s best bank in Georgia for the eighth year running. Thanks!”
Vazha Beriashvili, Deputy Retail Director, TBC Bank
Why choose Box UK as your user experience and design partner?
Unmatched experience across industries
With over 25 years of cross-industry experience, we’ve successfully navigated a wide range of challenges, adapting to complex needs and delivering research and design solutions that truly elevate user experiences. Complex challenges also demand a multidisciplinary approach. Our team’s diverse expertise, spanning from psychology to e-commerce, enables us to address challenges from every angle, providing fresh perspectives and innovative solutions for every project.
Collaboration that drives results
We believe that understanding your vision is key to success. From the very beginning, we dedicate time to align with your objectives through interactive workshops and kickoffs, regardless of the project’s size. By immersing ourselves in your world, we deliver research and design solutions that generate real, measurable impact.
Insights that work for you
We don’t adhere to rigid frameworks or a one-size-fits-all approach. Instead, we adapt our research methodologies to address your specific challenges, integrating qualitative and quantitative insights to inform strategic decisions. We also deliver your findings in the format that best suits your business needs and audience; videos, prototypes, wireframes or detailed reports.
Direct access to industry experts
We eliminate unnecessary layers and communication barriers. You’ll have a direct connection to the expert working on your project, ensuring seamless collaboration and real-time insights from start to finish.
Seamless end-to-end support
Research is often only the beginning. Our broad range of complementary services can help you turn your insights into real-world solutions, supporting you at every stage, from strategy to execution.
Or call 020 7439 1900
Latest News & Insight
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Guerrilla Testing: Cost-Effective, Rapid User Insights
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Read more: Guerrilla Testing: Cost-Effective, Rapid User InsightsUser-driven design, guided by user research, ensures digital product success, but when…
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The Importance of Accessibility
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Read more: The Importance of AccessibilityThe importance of accessibility extends beyond digital spaces. Learn how removing barriers…
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Gemma Helyer Wins Inclusive Digital Professional Award
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Read more: Gemma Helyer Wins Inclusive Digital Professional AwardGemma Helyer, a Senior UX designer at Box UK, has been named…
Case Studies
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British Medical Journal
Read case study: British Medical JournalBox UK develop award-winning best practice mobile App for BMJ.
Have a project you’d like to discuss?
Give us a call on 020 7439 1900 or fill in the form and we will get back to you.