National Trust Wales

Enabling National Trust to share Wales’ Heritage in both Welsh and English.

Telling stories

A major site rebuild project provided the National Trust with the perfect opportunity to introduce Welsh-language content into their online experience. However, functional challenges and a lack of a clear understanding of the extent of the changes needed were hindering attempts to find an effective and efficient solution, which was shared by all teams and departments.

Our bespoke software consultancy team therefore decided to start at the very beginning, and worked together with relevant stakeholders to understand, define and agree upon the scope of the project. Drawing on our experience of Agile requirements gathering techniques, we showed the National Trust’s teams how to utilise user stories – short, succinct descriptions of requirements, told from the perspective of the user. Not only did these user stories help the client more clearly articulate the scope of the project, they greatly assisted communication between the different National Trust teams, in providing a format that could be easily shared, discussed and understood.

Sweating your assets

Once the project requirements had been pinned down, our technical analysts began to explore the development solutions available. Now armed with an in-depth understanding not just of what needed to be achieved, but the reasons driving the project, we quickly discovered that the National Trust already had the tools they needed within their current technology stack. Rather than create an entirely new Welsh-language site then, we advised them to ‘sweat their assets’ and adapt their existing systems to suit this new purpose – giving them the solution they needed, but with significantly less overhead than originally envisaged.

A wealth of Welsh content

Welsh-language content has now been added to all National Trust Wales property sites, meaning the National Trust’s audience can now learn all about the country’s grand history and heritage in their preferred language. Not only this, but in introducing user stories into the organisation we’ve given them a valuable requirements gathering framework, that they can use again and again.

Our engagement gave the National Trust the solution to unlock the problems they faced – all in just three days. We’ve shown what can be achieved when you focus on the value being delivered, rather than just the technology. Now let’s see what we can do for you.

Talk to one of our digital experts

Tom Houdmont

Head of Business Solutions

Do you have an idea or a project you need support with?

Tom leads Box UK’s Business Solutions team and has over 15 years experience in the web industry.  Tom is passionate about creating impactful solutions that solve real problems and deliver the outcomes our clients need.

Book a meeting with Tom

Or call us on 020 8098 2093