Jaguar Land Rover

Optimising global diagnostics: A comprehensive review and scalable roadmap for Jaguar Land Rover’s SDD software.

Answering the big question

Jaguar Land Rover wanted to increase the accessibility of their Symptom Driven Diagnostics software by making it available via web delivery, rather than requiring it to be installed on individual machines. However before undertaking what could potentially be a major bespoke development project, they needed to understand whether the current software was suitable for repurposing in such a way – and the cost, complexity and timescales involved with doing so.

Unravelling the architecture

We realised that to provide JLR with the information they needed, we first had to build up an in-depth knowledge of the software in its current state. Through workshops with client stakeholders we discovered that although stable, the software had grown organically over time in response to the specific needs of different JLR stakeholders. This evolution was reflected in an intricate underlying architecture – and further investigation was clearly required.

Our technical consultants looked at the structure of the code itself, stripping it apart to assess it line-by-line. At the same time, our user experience consultants set up workshops to evaluate the software’s usability – producing a prototype to demonstrate how it may be developed further in line with best practice principles.

An informed decision

Armed with the findings from our assessment, JLR can be confident in making decisions surrounding the strategic direction of their diagnostics software, helping them get the greatest possible value out of any future investment. Additionally, should they choose to rearchitect, they have been provided with a validated roadmap showing how the software could be scaled across territories while maintaining the luxury feel associated with the organisation – supporting plans for growth and providing technicians with a standard process to follow without ever compromising on quality.

We continue to work with JLR as a trusted technical partner. Alongside exploring innovative new technologies to help them remain at the cutting edge of their industry, our consultants have also delivered tailored Agile coaching to make sure that they’re able to take advantage of these opportunities as soon as they arise.

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Tom Houdmont

Head of Business Solutions

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