Just Eat Takeaway

Revolutionising Supplier Enablement in Food Delivery

Box UK’s Enterprise Architecture Solution for Just Eat Takeaway Challenge

Just Eat Takeaway (JET), a global leader in the online food delivery market, needed to optimise their operations while maintaining a seamless customer experience. They required:

• A robust eCommerce platform capable of handling high-volume transactions
• Flexible architecture to support complex supply chain operations
• Seamless integration with existing systems
• Enhanced user experience across all touchpoints

Strategic Approach

Box UK conducted extensive discovery workshops with JET’s team to understand their unique challenges and requirements. This collaborative process led to the development of a comprehensive solution architecture focused on scalability, efficiency, and user experience.

Technical Innovation

The solution comprised three key components:

(1) Advanced eCommerce Platform

• Complete replatforming of front-end and back-end systems
• Optimized for high-performance and reliability
• Built-in scalability to handle peak demand periods

(2) Innovative Middleware Architecture

• Vendor-agnostic design ensuring maximum flexibility
• Seamless data flow management between systems
• Enhanced integration capabilities with supply chain partners
• Real-time synchronization across platforms

(3) User-Centric Interface

• Intuitive navigation and streamlined ordering process
• Responsive design optimized for all devices
• Enhanced performance metrics for user satisfaction
• Real-time order tracking and status updates

Business Impact

The implementation delivered significant benefits:

• Supply Chain Optimization: Streamlined coordination between restaurants, drivers, and customers
• Operational Efficiency: Improved data flows and reduced system dependencies
• Enhanced Order Management: Real-time tracking and automated dispatch systems
• Improved User Experience: Simplified purchasing process leading to higher conversion rates
• Robust Performance: Consistent system reliability during peak ordering periods

Strategic Advantage

The vendor-agnostic middleware solution has become a cornerstone of JET’s operational efficiency, enabling them to:

• Manage complex supply chain relationships seamlessly
• Process orders more efficiently with automated workflows
• Maintain consistent performance during peak hours
• Scale operations while maintaining system integrity

Long-Term Value

This transformation positioned JET for continued success by:

• Creating a robust foundation for supply chain operations
• Reducing technical barriers between systems
• Enabling rapid response to demand fluctuations
• Supporting sustainable, efficient growth

The success of this project demonstrates Box UK’s ability to deliver enterprise-level solutions that combine technical excellence with strategic business value, supporting our clients’ operational excellence through innovative digital transformation.